Cadence Bank Corporate Headquarters Address, Hours, Ratings, Complaints, Phone (2024)

Cadence Bank Headquarters

Cadence Bank Corporate Headquarters Address:

Cadence Bank Headquarters Map

Cadence Bank Lobby Hours

Cadence Bank Overview

Bank's Headquarters:

201 S Spring St
Tupelo, Mississippi 38804

Established:

03/01/1876

Became FDIC Insured:

01/01/1934

Corporate Website:

www.cadencebank.com

Corporate Structure

Number of Branches:

378

US Bank Branches:

378

Foreign Offices:

Bank Class:

Commercial bank, state charter and Fed nonmember, supervised by the FDIC.

Last Structure Change:

08/31/2022

Bank Specialty/Focus:

Commercial Lending Specialization

Bank Holding Company:

Parent FDIC Cert#:

NA - Not listed as a child of a larger bank.

SAIF Insured:

No

State Chartered:

Yes

Financial Snapshot

Assets:

$48,523,010,000

Deposits:

$38,344,886,000

Deposits Held Domestically:

$38,344,886,000

Equity Capital:

$4,395,257,000

Net Income:

$283,240,000

www.bancorpsouth.com

www.alostar.com

FDIC Oversight

FDIC Region:

13

FDIC Supervisory Region:

Dallas

Federal Reserve District:

Dallas

FDIC Field Office:

Jackson Ms

Regulator:

FDIC

Branch Locations for Cadence Bank

Cadence Bank Complaints

Complaint ID: 8173437

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Subissue: Escrow, taxes, or insurance

Company: CADENCE BANK

Complaint: On XX/XX/XXXX I enter into a mortgage agreement with this bank. At closing XXXX XXXX and city taxes were collected by the title company so they could pay the taxes. The bank required XXXX months of escrow payments in the amount of {$1000.00}. On XX/XX/XXXX the bank sent {$2500.00} to XXXX XXXX and on XX/XX/XXXX the bank sent {$990.00} to the city to pay the property taxes. On XX/XX/XXXX I contacted someone at the bank to explain to them that my escrow account was now in the negative because they should not have sent the tax payment. The response I got back was I am sorry, but our escrow department has something to be desired. This person sent an email asking for a copy of the tax bill to show why they paid these taxes. They never received a copy from the Escrow department. This person also told them to make a note not to pay any more taxes, however on XX/XX/XXXX they sent the tax payment to the city. After I did not get a good response from this bank and started to feel uncomfortable about them holding my mortgage and escrow account I went to another bank and refinanced my home. Because my escrow account was in the negative, they were adding that into the payoff balance. The new bank had to send over documentation showing the taxes were paid with the previous closing. In the end the payoff balance was corrected however not the escrow account. The escrow account still only showed a balance of {$1000.00} minus the {$990.00} from them sending the city property tax payment in error. On XX/XX/XXXX when the loan was paid off, they showed my escrow account balance as {$1000.00} because they took an additional {$66.00} in interest which has never been explained to me when the daily interest amount was {$110.00} and the payoff was good until XX/XX/XXXX so the new bank took the correct amount of interest off the payoff amount and sent them that amount. I have asked why I was charged an additional {$66.00} with no answer. I sent an email to the same person I spoke to at the bank about them paying the taxes and asking them why they took the additional {$66.00} in interest. They requested a copy of the payoff letter that was sent to my new mortgage company which was sent to them. They wrote back that they did not know what happened but would find out. On XX/XX/XXXX I sent a follow up email because I never heard back about my question. On XX/XX/XXXX I got a reply which did not explain the additional interest and that I should contact the city for a refund of the property tax payment. On XX/XX/XXXX I see from looking at my account online that they issued me a check for {$1000.00} from escrow account which is {$990.00} less because of the mistake of paying the city taxes and taking an additional {$66.00} in interest. I should be receiving back a total of {$2000.00} which is the XXXX months of {$520.00} taken at closing and XXXX months from payments I made in XXXX and XX/XX/XXXX.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Complaint ID: 8478488

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments

Subissue: Problem during payment process

Company: CADENCE BANK

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Complaint ID: 8435937

Product: Mortgage

Sub-Product: VA mortgage

Issue: Closing on a mortgage

Subissue: Fees or costs after closing

Company: CADENCE BANK

Complaint:

Company Response: In progress

Timely Response: Yes

Consumer Disputed: N/A

Cadence Bank Reviews and Ratings

Average Customer Rating

3 out of 5 stars from 5 reviews.

11813-Cadence Bank

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

Cadence Bank Name Changes

In 1971 their name became: Bank of Mississippi.

In 1998 their name became: BancorpSouth Bank.

In 2021 their name became: Cadence Bank.

Cadence Bank Headquarters' Locations

Moved From: 201 MAIN STREET to Spring And Troy Streets, Tupelo, MS 38801.

Moved From: ONE MISSISSIPPI PLAZA to 1 Mississippi Plz, Tupelo, MS 38804.

Cadence Bank Mergers and Acquisitions

The Bank of West Point (1973)

The Bank of Houston (1973)

Bank of Olive Branch (1973)

Grenada Trust and Banking Company (1974)

Security Bank of Hernando (1980)

Monroe Banking and Trust Company (1982)

First Mississippi National Bank (1987)

The American Bank (1987)

First Federal Bank for Savings (1995)

Laurel Federal Savings and Loan Association (1997)

Iuka Guaranty Bank (1997)

Volunteer Bank (1997)

Highland Bank (1999)

First Community Bank of The South (1999)

Merchants Bank (1999)

The First National Bank of Opelika (1999)

The Home Bank (1999)

The Bank of North Arkansas (2000)

First National Bank of Magnolia (2000)

First Republic Bank (2000)

FirstBank (2000)

The Citizens National Bank of Hope (2000)

The City National Bank of Fort Smith (2000)

The First National Bank of El Dorado (2000)

Merchants and Planters Bank, National Association (2000)

City Bank & Trust of Shreveport, Louisiana (2000)

Fredonia State Bank (2000)

First United Bank (2000)

First United Trust Company, National Association (2000)

First Federal Savings and Loan Association (2000)

Pinnacle Bank (2002)

Premier Bank of Brentwood (2005)

The Business Bank (2005)

American State Bank (2005)

First Kensington Bank (2006)

The Signature Bank (2007)

Ouachita Independent Bank (2018)

First State Bank Central Texas (2018)

Icon Bank of Texas, National Association (2018)

Grand Bank of Texas (2019)

Merchants Bank (2019)

Summit Bank, National Association (2019)

Texas Star Bank (2019)

Texas First State Bank (2020)

FNB Bank (2021)

National United (2021)

Cadence Bank, N.A. (2021)